Last updated: 16/jan/2026

E&G Products Limited (“we”, “us”, or “our”) operates the Treadflex website, available at https://treadflexflooring.co.uk (the “Website”).

We are committed to protecting your privacy and handling your personal data responsibly, lawfully, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1) Who We Are

Company name: E&G Products Limited

Registered in: United Kingdom

Website: https://treadflexflooring.co.uk

Data Controller: E&G Products Limited

2. Personal Data We Collect

We only collect personal data that is necessary to operate our Website and fulfil customer orders.

a) Information you provide to us

  • Name
  • Email address
  • Postal address
  • Telephone number
  • Order and payment-related information
  • Information submitted via contact forms or customer enquiries

We do not store full payment card details. Payments are handled securely using industry-standard payment systems.

b) Information collected automatically

When you visit our Website, we may collect limited technical information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the Website

This information is used solely for security, functionality, and performance purposes.

3) How We Use Your Personal Data

We use personal data only for the following purposes:

  • To process and fulfil orders
  • To provide customer support and respond to enquiries
  • To manage payments, refunds, and returns
  • To maintain Website functionality and security
  • To comply with legal and regulatory obligations

We do not use personal data for profiling or automated decision-making.

4) Lawful Bases for Processing

We process personal data under the following lawful bases:

  • Contract: Where processing is necessary to fulfil an order or provide services
  • Legal obligation: Where required by law
  • Legitimate interests: To operate and protect our business and Website
  • Consent: Where required, such as for non-essential cookies

You may withdraw consent at any time where consent is the lawful basis.

5) Sharing Your Personal Data

We respect customer privacy and take a data-minimisation approach.

We do not sell, rent, trade, or otherwise share personal data with third parties for marketing or commercial purposes.

Personal data is only disclosed where it is strictly necessary to operate the Website or fulfil an order, such as with:

  • Payment service providers
  • Website hosting and technical service providers
  • Delivery services

These parties act solely as data processors, process data only on our instructions, and are subject to appropriate confidentiality and data protection obligations.

We may also disclose personal data where required to do so by law or by a regulatory authority.

6) Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy, including:

  • Order and transaction records, retained to meet legal and accounting requirements
  • Customer correspondence, retained for customer service purposes

When personal data is no longer required, it is securely deleted or anonymised.

7) Cookies and Tracking Technologies

We use cookies only where necessary to ensure Website functionality and performance.

Non-essential cookies are used only with your consent. You can manage or disable cookies via your browser settings.

For more information, please refer to our Cookie Policy.

8) Your Data Protection Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your personal data
  • Restrict processing of your personal data
  • Object to processing based on legitimate interests
  • Request data portability
  • Withdraw consent at any time

Requests can be made using the contact details provided on the Website.

9) Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

While no system is completely secure, we take data security seriously and apply reasonable safeguards.

10) International Data Transfers

Where personal data is transferred outside the United Kingdom, appropriate safeguards are used to ensure compliance with UK data protection law.

11) Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage users to review their policies separately.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.